Store Policy

Because We Care

At Charlotte's Boutique, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!


Shipping policy 

Please allow 1 day for the packaging of items before they are dispatched. Once dispatched its usually 2-4 business days for delivery unless a delay occurs in transit.
Tracking number will be provided.

Click and collect is available for our local customers at checkout. An email will be sent to notify you your order is ready to collect, which you will receive within 2 hours of ordering. Items are held to be collected within 48 hours. If not collected within the specified time your order will be cancelled and your money will be refunded.


Returns/Refund policy 

Return/Refund policy.
We cannot accept returns for pierced jewellery such as earrings for hygiene reasons, even if unworn. Therefore no refunds can be issued for these items unless faulty.
Other items are eligible to be returned, we understand you may change your mind about an item, however it must be in the original/new condition and in the original packaging.Our returns policy applies for 10 days after your order has been received to allow plenty of time to receive returns back. You will be responsible for paying for your own shipping costs for returning an item. Shipping costs to return an item will not be refunded. When returning an item make sure you use a tracked service as Charlotte's Boutique will not take responsibility for an item being lost in transit. To arrange a return please email us with your order number and reason for returning so we can accept your return.Once we have received the item back we will notify you and process a refund. Please allow 1-2 days for this to complete. To arrange a return email us at contact@charlottes-boutique.co.uk or message us on Facebook.
An item that gets damaged in transit or is faulty will be refunded for or replaced if it is still in stock. We will require photographic evidence of the damage/fault in order to process a refund or send out a replacement. Please check items on arrival as our refund/replacement policy for damages/faults will only apply for up to 2 days after the item has been delivered. 

Items lost in transit are also covered. Please allow 14 days before an item is considered as lost in transit. After the 14 days we will issue a refund or send out a replacement if available.

Please allow 1-2 days for a refund to be processed or the usual shipping time for a replacement.
Please note some ornamental items may have slight defects upon close inspection due to being handmade items. These are slight defects that do not impact the way an item looks when on display. Such defects will not be refunded or replaced for. If you are not happy with an item you can arrange to return the item at your own cost of return for a refund. Photographic evidence will be required and details as to why you are unhappy with an item. A refund will be processed upon the receival of the returned item. Please see above for more details on returning an item.
Our policies do not cover any accidental damage, misuse or abuse of a purchased item by the customer.Charlotte's Boutique is not responsible for any missing or lost parcels that have been confirmed as being delivered by the courier. Upon inquiry we will confirm the delivery to the delivery address provided, date of delivery and tracking information supplied by the courier for the customer to investigate. 
Orders can be cancelled until they are shipped. Once shipped an order can not be cancelled.


Privacy Policy

Privacy policy

This privacy policy applies betweenyou, the User of this Website and Charlotte'sBoutique , the owner and provider of this Website. Charlotte's Boutique  takes theprivacy of your information very seriously. This privacy policy applies to ouruse of any and all Data collected by us or provided by you in relation to youruse of the Website.

This privacy policy should be readalongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Definitionsand interpretation

1.   In this privacy policy, thefollowing definitions are used:


collectively all information that you submit to Charlotte's Boutique  via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;


the UK General Data Protection Regulation;

Charlotte's Boutique ,  
 or us

Charlotte's Boutique  of 9 chapnall road,  Wisbech,   Cambridgeshire ,  Pe13 3ue;  

User or you

any third party that accesses the Website and is not either (i) employed by Charlotte's Boutique  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Charlotte's Boutique  and accessing the Website in connection with the provision of such services; and


the website that you are currently using, www.charlottes-boutique.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.   In this privacy policy, unless the context requires a different interpretation:

a.  the singular includes theplural and vice versa;

b.  references to sub-clauses,clauses, schedules or appendices are to sub-clauses, clauses, schedules orappendices of this privacy policy;

c.  a reference to a personincludes firms, companies, government entities, trusts and partnerships;

d.  "including" isunderstood to mean "including without limitation";

e.  reference to any statutoryprovision includes any modification or amendment of it;

f.  the headings and sub-headingsdo not form part of this privacy policy.

Scope ofthis privacy policy

3.   This privacy policy appliesonly to the actions of Charlotte'sBoutique  and Users with respect to this Website. It does notextend to any websites that can be accessed from this Website including, butnot limited to, any links we may provide to social media websites.

4.   For purposes of the applicableData Protection Laws, Charlotte'sBoutique  is the "data controller". This means that Charlotte's Boutique  determinesthe purposes for which, and the manner in which, your Data is processed.


5.   We may collect the followingData, which includes personal Data, from you:

a.  name;

b.  contact Information such asemail addresses and telephone numbers;

in each case, in accordance withthis privacy policy.

How wecollect Data

6.   We collect Data in thefollowing ways:

a.  data is given to us byyou  ; and

b.  data is collectedautomatically.

Data thatis given to us by you

7.   Charlotte's Boutique  willcollect your Data in a number of ways, for example:

a.  when you contact us through theWebsite, by telephone, post, e-mail or through any other means;

b.  when you make payments to us,through this Website or otherwise;

c.  when you use our services;

in each case, in accordance withthis privacy policy.

Data thatis collected automatically

8.   To the extent that you accessthe Website, we will collect your Data automatically, for example:

a.  we automatically collect someinformation about your visit to the Website. This information helps us to makeimprovements to Website content and navigation, and includes your IP address,the date, times and frequency with which you access the Website and the way youuse and interact with its content.

Our use ofData

9.   Any or all of the above Datamay be required by us from time to time in order to provide you with the bestpossible service and experience when using our Website. Specifically, Data maybe used by us for the following reasons:

a.  internal record keeping;

in each case, in accordance withthis privacy policy.

10.         We may use your Data for theabove purposes if we deem it necessary to do so for our legitimate interests.If you are not satisfied with this, you have the right to object in certaincircumstances (see the section headed "Your rights" below).

Who weshare Data with

11.         We may share your Data with thefollowing groups of people for the following reasons:

a.  our employees, agents and/orprofessional advisors - ;

in each case, in accordance withthis privacy policy.

KeepingData secure

12.         We will use technical andorganisational measures to safeguard your Data, for example:

a.  access to your account iscontrolled by a password and a user name that is unique to you.

b.  we store your Data on secureservers.

13.         Technical and organisationalmeasures include measures to deal with any suspected data breach. If yoususpect any misuse or loss or unauthorised access to your Data, please let usknow immediately by contacting us via this e-mail address: contact@charlottes-boutique.co.uk.

14.         If you want detailedinformation from Get Safe Online on how to protect your information and yourcomputers and devices against fraud, identity theft, viruses and many otheronline problems, please visit www.getsafeonline.org. Get Safe Online issupported by HM Government and leading businesses.


15.         Unless a longer retentionperiod is required or permitted by law, we will only hold your Data on oursystems for the period necessary to fulfil the purposes outlined in thisprivacy policy or until you request that the Data be deleted.

16.         Even if we delete your Data, itmay persist on backup or archival media for legal, tax or regulatory purposes.


17.         You have the following rightsin relation to your Data:

a.  Right to access - the rightto request (i) copies of the information we hold about you at any time, or (ii)that we modify, update or delete such information. If we provide you withaccess to the information we hold about you, we will not charge you for this,unless your request is "manifestly unfounded or excessive." Where weare legally permitted to do so, we may refuse your request. If we refuse yourrequest, we will tell you the reasons why.

b.  Right to correct - the rightto have your Data rectified if it is inaccurate or incomplete.

c.  Right to erase - the rightto request that we delete or remove your Data from our systems.

d.  Right to restrict our use of your Data - the right to "block" us from using your Data orlimit the way in which we can use it.

e.  Right to data portability -the right to request that we move, copy or transfer your Data.

f.  Right to object - the rightto object to our use of your Data including where we use it for our legitimateinterests.

18.         To make enquiries, exercise anyof your rights set out above, or withdraw your consent to the processing ofyour Data (where consent is our legal basis for processing your Data), pleasecontact us via this e-mail address: contact@charlottes-boutique.co.uk.

19.         If you are not satisfied withthe way a complaint you make in relation to your Data is handled by us, you maybe able to refer your complaint to the relevant data protection authority. Forthe UK, this is the Information Commissioner's Office (ICO). The ICO's contactdetails can be found on their website at https://ico.org.uk/.

20.         It is important that the Datawe hold about you is accurate and current. Please keep us informed if your Datachanges during the period for which we hold it.

Links toother websites

21.         This Website may, from time totime, provide links to other websites. We have no control over such websitesand are not responsible for the content of these websites. This privacy policydoes not extend to your use of such websites. You are advised to read theprivacy policy or statement of other websites prior to using them.

Changes ofbusiness ownership and control

22.         Charlotte's Boutique  may, fromtime to time, expand or reduce our business and this may involve the saleand/or the transfer of control of all or part of Charlotte's Boutique . Data provided byUsers will, where it is relevant to any part of our business so transferred, betransferred along with that part and the new owner or newly controlling partywill, under the terms of this privacy policy, be permitted to use the Data forthe purposes for which it was originally supplied to us.

23.         We may also disclose Data to aprospective purchaser of our business or any part of it.

24.         In the above instances, we willtake steps with the aim of ensuring your privacy is protected.


25.         You may not transfer any ofyour rights under this privacy policy to any other person. We may transfer ourrights under this privacy policy where we reasonably believe your rights willnot be affected.

26.         If any court or competentauthority finds that any provision of this privacy policy (or part of anyprovision) is invalid, illegal or unenforceable, that provision orpart-provision will, to the extent required, be deemed to be deleted, and thevalidity and enforceability of the other provisions of this privacy policy willnot be affected.

27.         Unless otherwise agreed, nodelay, act or omission by a party in exercising any right or remedy will bedeemed a waiver of that, or any other, right or remedy.

28.         This Agreement will be governedby and interpreted according to the law of England and Wales. All disputes arisingunder the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes tothis privacy policy

29.         Charlotte's Boutique  reservesthe right to change this privacy policy as we may deem necessary from time totime or as may be required by law. Any changes will be immediately posted onthe Website and you are deemed to have accepted the terms of the privacy policyon your first use of the Website following the alterations.  
  You may contact Charlotte's Boutique  by emailat contact@charlottes-boutique.co.uk.


30.         This privacy policy was createdusing a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

15 February 2021 



Terms and conditions 

Terms andconditions of use


These terms and conditions applybetween you, the User of this Website (including any sub-domains, unlessexpressly excluded by their own terms and conditions), and  Charlotte  Daines,  theowner and operator of this Website. Please read these terms and conditionscarefully, as they affect your legal rights. Your agreement to comply with andbe bound by these terms and conditions is deemed to occur upon your first useof the Website. If you do not agree to be bound by these terms and conditions,you should stop using the Website immediately.

In these terms and conditions, User or Users means any third partythat accesses the Website and is not either (i) employed by  Charlotte  Daines  andacting in the course of their employment or (ii) engaged as a consultant orotherwise providing services to  Charlotte Daines  and accessing the Website in connection with theprovision of such services.

You must be at least 18 years of ageto use this Website. By using the Website and agreeing to these terms andconditions, you represent and warrant that you are at least 18 years of age.

Intellectualproperty and acceptable use

1.   All Content included on theWebsite, unless uploaded by Users, is the property of  Charlotte  Daines,  ouraffiliates or other relevant third parties. In these terms and conditions,Content means any text, graphics, images, audio, video, software, datacompilations, page layout, underlying code and software and any other form ofinformation capable of being stored in a computer that appears on or forms partof this Website, including any such content uploaded by Users. By continuing touse the Website you acknowledge that such Content is protected by copyright,trademarks, database rights and other intellectual property rights. Nothing onthis site shall be construed as granting, by implication, estoppel, orotherwise, any license or right to use any trademark, logo or service markdisplayed on the site without the owner's prior written permission

2.   You may, for your own personal,non-commercial use only, do the following:

a.  retrieve, display and view theContent on a computer screen

3.   You must not otherwisereproduce, modify, copy, distribute or use for commercial purposes any Contentwithout the written permission of  Charlotte Daines. 


4.   You may not use the Website forany of the following purposes:

a.  in any way which causes, or maycause, damage to the Website or interferes with any other person's use orenjoyment of the Website;

b.  in any way which is harmful,unlawful, illegal, abusive, harassing, threatening or otherwise objectionableor in breach of any applicable law, regulation, governmental order;

c.  making, transmitting or storingelectronic copies of Content protected by copyright without the permission ofthe owner.


5.   You must ensure that thedetails provided by you on registration or at any time are correct andcomplete.

6.   You must inform us immediatelyof any changes to the information that you provide when registering by updatingyour personal details to ensure we can communicate with you effectively.

7.   We may suspend or cancel yourregistration with immediate effect for any reasonable purposes or if you breachthese terms and conditions.

8.   You may cancel your registrationat any time by informing us in writing to the address at the end of these termsand conditions. If you do so, you must immediately stop using the Website.Cancellation or suspension of your registration does not affect any statutoryrights.

PrivacyPolicy and Cookies Policy

9.   Use of the Website is alsogoverned by our Privacy Policy and Cookies Policy, which are incorporated intothese terms and conditions by this reference. To view the Privacy Policy andCookies Policy, please click on the following:  and .

Availabilityof the Website and disclaimers

10.         Any online facilities, tools,services or information that  Charlotte Daines  makes available through the Website (the Service) is provided "asis" and on an "as available" basis. We give no warranty that theService will be free of defects and/or faults. To the maximum extent permittedby the law, we provide no warranties (express or implied) of fitness for aparticular purpose, accuracy of information, compatibility and satisfactoryquality.  Charlotte Daines  is under no obligation to update information onthe Website.

11.         Whilst  Charlotte  Daines  usesreasonable endeavours to ensure that the Website is secure and free of errors,viruses and other malware, we give no warranty or guaranty in that regard andall Users take responsibility for their own security, that of their personaldetails and their computers.

12.         Charlotte  Daines  acceptsno liability for any disruption or non-availability of the Website.

13.         Charlotte  Daines  reservesthe right to alter, suspend or discontinue any part (or the whole of) theWebsite including, but not limited to, any products and/or services available.These terms and conditions shall continue to apply to any modified version ofthe Website unless it is expressly stated otherwise.

Limitationof liability

14.         Nothing in these terms andconditions will: (a) limit or exclude our or your liability for death orpersonal injury resulting from our or your negligence, as applicable; (b) limitor exclude our or your liability for fraud or fraudulent misrepresentation; or(c) limit or exclude any of our or your liabilities in any way that is notpermitted under applicable law.

15.         We will not be liable to you inrespect of any losses arising out of events beyond our reasonable control.

16.         To the maximum extent permittedby law,  Charlotte Daines  accepts no liability for any of the following:

a.  any business losses, such asloss of profits, income, revenue, anticipated savings, business, contracts,goodwill or commercial opportunities;

b.  loss or corruption of any data,database or software;

c.  any special, indirect orconsequential loss or damage.


17.         You may not transfer any ofyour rights under these terms and conditions to any other person. We maytransfer our rights under these terms and conditions where we reasonablybelieve your rights will not be affected.

18.         These terms and conditions maybe varied by us from time to time. Such revised terms will apply to the Websitefrom the date of publication. Users should check the terms and conditionsregularly to ensure familiarity with the then current version.

19.         These terms andconditions    togetherwith the Privacy Policy and Cookies Policy  contain the wholeagreement between the parties relating to its subject matter and supersede allprior discussions, arrangements or agreements that might have taken place inrelation to the terms and conditions.

20.         The Contracts (Rights of Third Parties) Act 1999 shallnot apply to these terms and conditions and no third party will have any rightto enforce or rely on any provision of these terms and conditions.

21.         If any court or competentauthority finds that any provision of these terms and conditions (or part ofany provision) is invalid, illegal or unenforceable, that provision orpart-provision will, to the extent required, be deemed to be deleted, and thevalidity and enforceability of the other provisions of these terms andconditions will not be affected.

22.         Unless otherwise agreed, nodelay, act or omission by a party in exercising any right or remedy will bedeemed a waiver of that, or any other, right or remedy.

23.         This Agreement shall begoverned by and interpreted according to the law of England and Wales and all disputesarising under the Agreement (including non-contractual disputes or claims)shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Charlotte  Daines  details

24.         Charlotte  Daines of 9 chapnall road , Wisbech, Cambridgeshire , Pe13 3ue operatesthe Website www.charlottes-boutique.co.uk

You can contact Charlotte  Daines  byemail on contact@charlottes-boutique.co.uk.


25.         These terms and conditions werecreated using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).